Frequently Asked Questions
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Common Questions PRIOR to Ordering
What is Project LeanNation?
Project LeanNation is our continued commitment to providing the community with healthy, convenient, and affordable meals – while simultaneously acting as a support hub for education and support of your individual goals. We know the right food can change your life; it already has for so many of us!
What's the deal with the retail store?
Our stores are the epicenters of the community. We maintain a positive environment for in-store subscription pickups, or even just a place to come to work or socialize. Whenever possible, we prefer to conduct in-person assessments and consultations with current and prospective members, so that we may provide education and support to the best of our ability. All of our meals and Refuel Shakes are also available at each location.
For more info on the individual stores, click here.
What's the portion size like?
All of our meals are single serving and meant to feed an average adult. On average, our Lifestyle meals weigh in at just about 12-13 ounces and Athlete meals are 16-18oz.
Average Calories per plan.
Lifestyle Meals: 451
Athlete Meals: 660
Can I choose my meals?
Yes, you can! Part of the signup process is selecting your first order from our current menu. Then, you’ll have the power to make changes to your selections as often or as infrequently as you so choose.
How are your ingredients sourced?
We aim to source the best ingredients we can find and prepare them by hand. Our main distributor is a local, fifth-generation family business. We are committed to maintaining the integrity of our philosophy – healthy, convenient, and affordable.
What is the minimum order?
Both the Lifestyle and Athlete plans have a 12-meal option which you can subscribe to on a weekly or biweekly basis. Should you prefer to receive fewer meals per week, you can purchase a-la-carte meals at any of our stores! (*Subject to availability)
Do you offer any gluten-free options?
You bet – all of our meals are gluten-free! We currently have several 100% grain-free/dairy free options as well. There may be gluten-containing ingredients in the facility in which the meals are manufactured, but cross-contaminations are rare.
Common Questions AFTER Ordering
When will I be billed?
The billing cycle is every Saturday. You’ll be billed for the CURRENT box, which you will receive between the billing Saturday and the following Wednesday – depending on your chosen subscription. See below!
How and when do I receive the meals?
In-Store Pickup – Meals are available for in-store pickup Saturday-Monday during business hours.
Local Delivery – All deliveries are made on Sunday. To help you keep your weekend plans on track, we will send you a text on the prior Friday with a timeframe of when you can expect your meals to arrive.
National Shipping – We ship every Monday directly from our kitchen to ensure your meals will arrive on either Tuesday or Wednesday (depending on your zip code). They will arrive in a thermally regulated shipping box to keep your food cold while in transit. You will receive an email from our shipping partner that will include all of your tracking details. Please place in a fridge or cooler as soon as possible after receiving.
Will my subscription auto-renew?
Yes, your plan will auto-renew weekly unless we hear otherwise from you. All subscriptions come without a required commitment. You can pause for a week by adjusting your account online. if at any time you need cancel your service, simply reach out via the contact info at the bottom of the page and we will be happy to accommodate your request
How do I heat the meals?
Your meals will come to you fully prepared so you just have to heat ‘em up in the microwave. Generally, the meals heat up in about 3-4 minutes (depending on your microwave). If you’re unsure, start at 2 minutes and heat in 30–second increments until the meal reaches an inner temperature of 165° F.
Our, or preferred methods are to place the food in a skillet on medium heat or on a baking sheet in the oven at low heat for a couple of minutes – just as needed to warm thoroughly. We recommend allowing the meal to rest 1-2 minutes after re-heating to reduce any excess moisture
*All meal containers include detailed cooking instructions*
My package arrived damaged. What do I do?
We’re sorry to hear that but not to worry; we will make it right. Whether the issue is temperate or packaging damage, contact us right away via the contact info on the bottom of the page and we will do everything we can to resolve the issue for you.
*Disclaimer: We cannot offer reimbursement or resolution if the meals are warm as a result of the package sitting out*
How to make changes to my account?
If you want to make any changes to your account simply follow the prompts on this page or contact us via the info at the bottom of the page. We do ask that all holds and/or changes are made by the close of business on the Wednesday prior to your next fulfillment. Please note, any holds or cancellations made after this deadline will result in a $20 restock fee.
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